FAQ

A: Yes, you can still change your shipping address after purchasing from Prim Candles, but it is important to act quickly. Once an order is placed, we process it as swiftly as possible to ensure timely delivery. If you need to update your shipping address, please contact our customer service team immediately through [insert customer service contact method, e.g., email or phone number]. We will do our best to accommodate your request. However, if your order has already been shipped, we may not be able to change the address. In such cases, we recommend reaching out to the shipping carrier to arrange for an alternative delivery solution. Feel free to contact us for further assistance, and we will strive to ensure your Prim Candles purchase arrives at the correct destination.

A: Yes, We proudly offers international shipping to bring our cozy, natural candles to homes worldwide.

A: At Prim Candles, our primary assets lie in our commitment to quality, sustainability, and customer experience. Our candles are made from natural, eco-friendly ingredients that ensure a clean and long-lasting burn, devoid of harmful chemicals commonly found in mass-produced candles. We pride ourselves on our unique variety of fragrances that not only add warmth and comfort to your home but also promote well-being. Additionally, our beautifully designed, recyclable packaging aligns with our eco-conscious ethos.

A: Yes! We offer personalized candles for events such as weddings, baby showers, and corporate gifts. Contact us for custom orders.

A: You can reach us via email at primcandles@outlook.com or DM us on Instagram @prim.candles.

A: At Prim Candles, we pride ourselves on creating high-quality, natural candles that illuminate your home with a warm and inviting glow. Our candles are crafted from 100% pure, sustainably-sourced soywax and premium-grade fragrance oils. We avoid paraffin and other synthetic materials to ensure that our candles are eco-friendly, clean-burning, and free from harmful toxins. Whether you choose our classic collection or a limited edition scent, you can trust that each Prim Candle is designed to enhance your living space naturally and beautifully.

A: unfortunately, this is not possible!

A: At Prim Candles, we pride ourselves on delivering high-quality, natural candles designed to create a cozy and inviting atmosphere in your home. The burn time of our candles varies depending on the specific product and size. On average, our standard sized candles burn for approximately 40-50 hours. For our larger candles, you can expect an extended burn time of up to 80 hours. Each candle is crafted with natural wax and high-quality wicks to ensure a clean, long-lasting burn that helps you make the most of your purchase. For more detailed information about the burn time of a specific candle, please refer to the product description on our website.

A: Typically, orders are processed within 5-7 business days. Once your order is dispatched, shipping within the Netherlands and Belgium generally takes 2-4 business days. For international orders, delivery times can vary depending on the destination, usually ranging from 7-14 business days. Please note that during peak seasons or promotions, processing and shipping times may be slightly longer. Rest assured, we strive to get your candles to you as quickly as possible so you can light up your home with our beautiful products!

A: Yes, Prim Candles offers free shipping on all orders over €100 in Belgium and The Nederlands! Our goal is to make your shopping experience as smooth and enjoyable as possible. Simply add your favorite natural candles to your cart, and if your order total exceeds €100, you'll automatically qualify for complimentary shipping. Enjoy the warmth and ambiance of our cozy candles without any extra delivery costs. For orders under €100, a flat shipping fee will be applied at checkout. Happy shopping!